You can request your refund from 12 July 2017 at 09:00 o’clock on the website or press the button underneath . You have to follow some steps to request your refund. Here you can find the explanation of those steps.

Pay attention! If you don’t have an IBAN number you can not request a refund on this website. You can send an e-mail with your bank details to We need the following information:

– Name of the bank

– Bankaccountnumber

– BIC/Swift code

– National Bankcode

– Full name

– Home Address

– Bank Address

– Liquicity card number and CVC code

Request refund

Register your card:

Step 1

Go to the website and click on the button ‘Register’. Then click on the yellow button ‘Card’.

Step 2

Fill in your e-mail address and click on the button ‘next’. An e-mail will be send to the e-mail address you have filled in. With this e-mail you can confirm the registration. Open the e-mail and click on the button ‘Confirmation’.

Step 3

Fill in your card number and the CVC code of your Liquicity card . This information is shown on your Liquicity card. Then choose a password and click on the button ‘Register’.The registration is now finished successfully.

Refund request:

Step 1

Go to the website and fill in your name and password to login. Then click on the button ‘Login’.

Step 2

Click on the yellow button ‘Restitution’. Then you have to select the account number you would like to request. A blue checkmark will appear behind the account number. Finally, click on the button ‘Next’.

Step 3

Fill in your bank account number (IBAN) and ascription. Then click on the button ‘Next’.

Step 4

Here you will see an overview of your refund request. In this overview you can see that there is mentioned a administration fee of 0,5 LIQ (€1,38). Click on the button ‘Request’ and you have finished the refund request successfully. You can request a refund till 26-07-2017 23:59 o’clock.

Do you have questions about the registration or restitution? Please send e-mail to